Clear policies. Real support.

Payment & pricing

Prices are in US dollars. Before you pay, checkout shows your items, shipping, applicable sales tax, any selected services, and the complete order total.

A $2.99 processing fee applies once to orders with a merchandise subtotal below $100. There is no processing fee at $100 or more. Shipping, tax, and optional services do not count toward that threshold.

Optional technical order preparation for a door or frame order costs $249 per order. It is charged only when that service is selected. Standard product orders have no technical preparation fee.

Card payments are handled securely by Stripe. You can review the full total before submitting payment.

Shipping & delivery

Enter your delivery address to see your shipping charge before paying. Standard, oversize and freight shipments are priced separately based on the items, quantities and destination. The shipping price shown at payment is final for that order. We currently accept US delivery addresses.

Delivery estimates are shown in business days and are estimates, rather than guaranteed arrival dates. Carrier delays, holidays, and delivery appointments can affect arrival. Shipment tracking appears in your order details when available.

Please check your address, quantities, dimensions, and delivery requirements before paying. Contact customer care promptly if any order details need to change.

Cancel before shipment

You can request cancellation any time before your order ships, through your account or secure order tracking page. A request remains pending until cancellation is confirmed.

Once an item has shipped, please use the return process. Refunds are issued to the original payment method after cancellation is confirmed; your bank determines when the credit appears.

Returns & order issues

Contact PartCove Customer Care to start a return after shipment. Include your order reference, the item, and the reason for the return. We will confirm eligibility, the refund amount, and return instructions before you send anything back.

Keep the original packaging and all included parts. For a damaged, defective, or incorrect item, keep photos of the item and packaging so we can help resolve the issue.

Do not send a return without the return instructions for your order. Any item-specific return conditions must be disclosed before payment.

Your privacy & account

We use the information you provide to manage your account, save your cart and delivery addresses, process orders, provide support, and send account and order updates.

Payment details are handled by Stripe. PartCove does not store your full card number or card security code. Delivery and contact details are shared with the service providers, fulfillment partners, and carriers needed to complete your order.

We use website analytics to understand visits and improve shopping. Account pages, order tracking codes, payment details, and personal information are excluded from our website analytics events.

Account and order messages are separate from optional marketing emails. Contact us to ask about your account information or request access, correction, or deletion. Records needed to complete orders or meet business obligations may need to be retained.